Goal:
Improve client experience: Reduce ambiguity, streamline client onboarding and education, better funnel tracking (such as client growth team outreach)
Next milestone:
Document LDN application process, with labels.
Notes:
Update GitHub Repo with new guidelines and processes to ease client onboarding and clarify outstanding concerns
Ex. Number of issues to open (duplicates when dataset larger than 5PiB)
Clarify how clients will know notaries have reviewed and asking follow-up questions
Step by step process, with GitHub label changes
“happy path” when things are working correctly
Decrease redundant or outdated labels
Build application ‘tracking’ view, so that client can more easily see where they are in the process, or where stuck
